Bettie's Books

bookshelves: nonfiction, communication, published-2013, tbr-busting-2015, psychology, workplace, how-to, fraudio, winter-20142015

BLURB: It's not the work that's so hard - it's the people. The micromanaging control freak. The boss who takes credit for everything. The coworker who regularly strolls in late and takes leisurely breaks.There's no escaping problematic personalities. And there's no point fighting or letting tensions simmer. Instead, learn to build positive, productive relationships with everyone in your workplace - and put your career on an unstoppable upward trajectory.

Powerful Phrases for Dealing with Difficult People is an all-in-one trouble-shooting guide for resolving any kind of conflict with your boss or coworkers. Organized for quick lookup, the book helps you identify situations that push your emotional buttons. It offers powerful tools for defusing potentially explosive situations, including:
- 325 phrases that lead to constructive conflict-resolution conversations
- 20 challenging coworker behaviors, with specific phrases and actions for dealing with each 10 difficult boss personality types, with guidelines for working through problems with each
- Tips for recovering from blunders you may have caused yourself
- A five-step process for turning bad situations into positive ones
- You can interact effectively with even the most challenging people by using these pithy, powerful solutions for quickly resolving workplace strife.

This is a subject that took a whole day of the four week induction courses that I used to train. Subtle differences in terminology, some fine-combing and effective tweaking gives a better end result. Conflict-resolution, damage limitation and focused feedback work just as well in the home too: anything is healthier than passive aggression. The body-language section was always well recieved in the rôle plays.

It has been proven that someone has to actively hear something six times for the information to stick in the memory, and that, right there, is what makes this book a monotonous wall-banger. So whilst I was interested to see how corporate communications has evolved, let me give you the phrase that sums this presentation up 'Every behaviour has an impact', so you don't have to wade through this short manual.